Peace Legal Terms & Conditions
Here are important terms and conditions for the Peace Legal website.
Website Terms
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Peace Legal’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Peace Legal’ or ‘us’ or ‘we’ refers to the owner of the website whose correspondence address ; 6 Barnsley Road, Wombwell Barnsley S73 8DD. Peace Legal is authorised and regulated by the Solicitors Regulation Authority 639599. The term ‘you’ refers to the user or viewer of our website.
If you are a client and we have made a contract with you by electronic means (website, email, etc.) you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service may be found at http://ec.europa.eu/odr. Our email address is law@peacelegal.co.uk.
We hold professional indemnity insurance; for further details please contact us.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
- You may not create a link to this website from any other website or document without Peace Legal’s prior written consent.
Complaints Procedure
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, about the bill, or in relation to our handling of your personal data, then you should inform us immediately, so that we can try and resolve the problem. In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.
If your complaint is not resolved to your satisfaction, or you wish to make a formal complaint in any event then please contact our Client Care Manager, Julian Flewitt by post at our offices at 6 Barnsley Road, Wombwell, Barnsley S73 8DD, by email at law@peacelegal.co.uk or by telephone 01226 341 111. We will then immediately instigate our formal complaints procedure. If the complaint is against Julian Flewitt, then please refer your complaint to Rachael Revitt, our Deputy Client Care Manager.
Making a complaint will not affect how we handle your case.
What will happen next?
- We will send you a letter acknowledging receipt of your complaint within five working days of receiving it, enclosing a copy of this procedure.
- The Client Care Manager will investigate your complaint by reviewing your matter file and speaking to the member of staff who acted for you.
- If appropriate, we will invite you to a meeting to discuss and hopefully resolve your complaint. We will normally do this within ten working days of sending you the acknowledgement letter.
- Within five working days of that meeting we will write to you to confirm what took place and any solutions that have been agreed with you.
- If you do not want a meeting, or it is not possible, you will be sent a detailed written reply to your complaint, including the suggestions for resolving the matter, within fifteen working days of sending you the acknowledgement latter.
- At this stage, if you are still not satisfied, you should contact us again and we will arrange for another senior manager within the firm to review the decision.
- We will write to you within ten working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
- If you are still not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. Contact details are as follows:
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
0300 555 0333
enquiries@legalombudsman.org.uk
www.legalombudsman.org.uk - The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned, or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
- If we have to change any of the above timescales, we will let you know and explain why.
Complaints about your bill
The above complaints procedure also applies to complaints arising concerning our bill. There may also be a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974; and that if all, or part, of a bill remains unpaid, the firm may be entitled to charge interest.
Raising concerns with our regulator
The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Further information is available at: www.sra.org.uk/consumers/problems/report-solicitor